In this role, you are the first point of contact for telephone advice to our new and regular customers. You will work for the German / Switzerland region.

Your core tasks include the following:

• Competent advice and support for existing regular customers
• Recognizing sales opportunities and consistently exploiting potential
• The opportunity to use your sales flair for our first-class product range
• Implementation of outbound campaigns to acquire new customers
• Cooperation in a small, motivated team and internal development opportunities

Your skills:

• Enjoyment of telephone contact with customers as well as competent advice
• Talent and openness for customer acquisition
• Good spoken German
• Structured and independent way of working
• A pleasant and positive telephone voice

Are you excited to work in an agile, dynamic company that optimally harmonizes international structures with a local spirit and would you like to share your passion for exclusive wines and success with like-minded people?

Then you are an excellent fit for LEXEM Consulting and you should definitely apply for the advertised position. We look forward to you!

We are looking for a Virtual Assistant to provide administrative support to our team while working remotely.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. For this role, a strong Internet connection is required, along with experience using communication tools like Skype.

Ultimately, you should be able to handle administrative projects and deliver high-quality work under minimum supervision.

Responsibilities:

• Respond to emails and phone calls
• Schedule meetings
• Book travelandaccommodations
• Manage a contactlist
• Prepare customer spreadsheets and keep online records
• Organizemanagers’ calendars
• Perform market research
• Create presentations, asassigned
• Addressemployees administrative queries
• Provide customer service as the first point of contact

Requirements:

• Proven experience as a Virtual Assistant or relevant role
• Familiarity with current technologies, like desktop sharing, cloud services and VoIP
• Experience with word processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email and instant messaging communication skills
• Excellent time management skills
• Solid organizationalskills
• High school diploma; additional qualifications as an Administrator or Executive Assistant are a plus

We are looking for an experienced Customer Service Manager that will provide excellent customer care while developing their mission throughout the organization. Your goal will include keeping the department’s operations running in an efficient and profitable manner, and increase customer satisfaction by meeting all their expectations.

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analysis statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field

At LEXEM we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Talent Acquisition Specialist to help us source, identify, screen, and hire individuals for various roles. 

Our ideal candidate will have excellent communication and organizational skills, 2-3 years experience in talent acquisition, proficiency in Applicant Tracking Systems, and the ability to devise sourcing strategies for potential applicants. This role requires a candidate with excellent interpersonal skills as you’ll often be asked to work closely with others across different departments.

Responsibilities:

• Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals
• Ensure the staffing needs of the company are being met, with a long-term talent strategy in mind
• Devise and implement sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives 
• Create and implement end-to-end candidate hiring processes to ensure a positive experience
• Form close relationships with hiring managers to ensure clear candidate / interviewer expectations

Day today Responsibilities:

• Coordinate with hiring managers to identify staffing needs in different areas and departments
• Determine selection criteria for candidates by liaising with managers and other members of staff
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Identify and refine down the most suitable talent from available candidates
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews – if possible
• Assess candidates’ information, including C.Vs., portfolios and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Keep records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders

• Bachelor’s Degree in Human Resources Management, or similar
• 2-3 years of experience as a Talent Acquisition Specialist, or similar
• Certification obtained from the HR Certification Institute would be advantageous

Benefits:

• Competitive salary
• 25 days holiday
• Work fully remote
• Team events

At LEXEM, we’re proud to stand at the front of the Big Data revolution. Using the latest analytic tools and processes, we’re able to maximize our offerings and deliver unparalleled service and support. To help carry us even further, we’re searching for an experienced data analyst to join our team. The ideal candidate should be highly skilled in all aspects of data analytics, including mining, generation, and visualization. Additionally, you should be committed to transforming data into readable, goal-driven reports for continued innovation and growth.

Responsibilities:

• Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple frameworks
• Identify trends and opportunities for growth through analysis of complex data sets
• Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for data sets
• Create best-practice reports based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, developing and maintaining protocols for handling, processing, and cleaning data
• Work directly with management and users to gather requirements, provide status updates, and build relationships

Day todayResponsibilities:

• Work closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and deliver actionable insights to relevant decision-makers
• Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity
• Create and maintain rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources
• Define and implement data acquisition and integration logic, selecting appropriate combination of methods and tools within defined technology stack to ensure optimal scalability and performance of the solution
• Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across data sets